A comprehensive social safeguards training program was held in Naivasha. This three-day workshop focused on enhancing the skills of university frontline staff who frequently interact with students and other stakeholders.
The training covered essential areas including:
- Communication Skills: Techniques to improve clarity and effectiveness in interactions.
- Effective Listening: Strategies to ensure all voices are heard and understood.
- Customer Care: Best practices for delivering exceptional service.
- Stress Management: Tools to help manage stress in a high-pressure environment.
- Time Management: Methods to optimize productivity and efficiency.
- Record Keeping: Proper techniques for maintaining accurate and organized records.
This initiative is part of CESAAM's retooling mandate, which emphasizes the importance of social safeguards in our operations. By equipping our staff with these vital skills, we ensure that they can handle customer interactions with the utmost professionalism. This training not only enhances their ability to manage daily tasks but also significantly improves our overall service delivery.
Investing in our staff's development is crucial in fostering an environment where students and stakeholders feel valued and supported. We are committed to continuous improvement and excellence in service, and this training is a significant step towards achieving these goals.
